If you are researching stairlifts for a parent who lives miles away, you are not alone. Many adult children manage this process remotely -- comparing companies, arranging assessments, and evaluating quotes without being able to be there in person.
It is harder than it should be. But it is absolutely doable if you know what to look for and what to watch out for.
Before the home assessment
Get at least 3 quotes
Never accept the first quote. Stairlift prices vary significantly between companies, and you need a baseline for comparison. Ask each company for a written quote after the home assessment, not a verbal estimate.
Be present remotely
If you cannot attend the home assessment in person, ask the stairlift company if you can join by phone or video call. Many companies are used to this. If they refuse, that is a warning sign -- a reputable company will understand the family situation.
Brief your parent
Before the surveyor visits, talk to your parent about what to expect. Reassure them that:
- They do not need to decide on the day
- They should not sign anything until you have seen the quote
- They have a 14-day cooling-off period for any contract signed at home (this is a legal right)
- A genuine survey should take 30-60 minutes, not 2-3 hours
What a quote should include
A proper stairlift quote should clearly show:
- The stairlift model and make
- Whether it is new or reconditioned
- The total installed price (not separate parts and labour)
- What is included: installation, basic training, any warranty
- What is NOT included: servicing, extended warranty, removal
- VAT status: 0% if disability relief applies, 5% if over 60 and supply + installation
- Payment terms
Red flags to watch for
Pressure to decide on the day
Any company that pressures your parent to sign on the day of the survey is not one you want to use. Legitimate companies expect families to compare quotes and take their time.
"Today only" discounts
If a price is only available "if you sign today," walk away. This is a classic pressure selling tactic. The price will be available tomorrow -- or from a competitor.
Excessive survey time
If a surveyor spends 2-3 hours in your parent's home, they are selling, not surveying. A genuine assessment takes 30-60 minutes.
Vague quotes
If the quote does not clearly list the model, warranty terms, and what is included, ask for clarification in writing. Do not accept vague verbal promises.
Comparing quotes
When comparing quotes from different companies, check:
- Are they quoting the same type of stairlift? (New vs reconditioned makes a big difference)
- What warranty is included? (12 months is standard; some offer 2-5 years)
- Is servicing included in the first year?
- What happens if it breaks down? (Response time, costs)
- What is the removal policy? (Some companies remove for free, others charge)
Protecting your parent
If you are worried about your parent being pressured by a salesperson, tell them clearly: "Do not sign anything. I will review the quote and we will decide together." You can also:
- Ask a trusted neighbour or friend to be present during the survey
- Request that all correspondence goes to your email address as well
- Check the company's BHTA membership (British Healthcare Trades Association)
- Check their Trustpilot or Google reviews
What to do next
If you would like help finding reputable stairlift companies in your parent's area, we can match you with companies we would trust for our own parents. We only work with companies that respect the family buying process.